Infanta Sofía is the only member of the royal family without a contact form on the official website of the Royal Household. While King Felipe and Queen Letizia, and their eldest daughter, Princess Leonor, have sections enabled for messages from citizens, Sofía doesn't have any. Her institutional profile only shows basic information, with no possibility to send questions or comments.
This difference is striking in a context where transparency has become a priority for the monarchy. The Royal Household has modernized its digital communication to foster closeness with citizens. However, when entering Sofía's section, there isn't any option for direct interaction.
There isn't a form, a message box, or any enabled way to contact her. While it's allowed to write to the head of state and the heiress, her digital space remains closed. That absence marks a clear difference between members with public functions and those who don't have them yet.
A digital strategy that leaves gaps
The institutional website is designed to give visibility only to members with constitutional responsibilities. It offers speeches, schedules, and contact forms for figures with an active role in the Crown. Sofía's profile, meanwhile, lacks those tools and remains in the background.
Sources close to Zarzuela explain that the infanta doesn't have assigned functions within the institutional framework yet. She isn't a direct part of the line of succession nor does she hold official representation, which would justify her low profile. Even so, her participation in public events has become more frequent in recent years.
We have seen her accompany her family at events such as the Princess of Asturias or Girona Awards. Although she doesn't speak, her image is beginning to be consolidated as part of institutional activity. This raises the question of whether a contact channel should also be offered for those who already have a public presence.
Growing, but unequal, visibility
Since Leonor reached adulthood, her role has gained prominence both inside and outside the website. Her military training and participation in official events are reflected in a more complete digital space. In contrast, Infanta Sofía still doesn't have a direct communication channel with citizens.
This difference can be understood from a hierarchical logic within the family. However, it also invites reflection on public access to royal figures with increasing exposure. Digital contact not only informs, it also creates a connection between the institution and society.
It's contradictory that Sofía is present at official events but isn't accessible on the institutional portal. Her role is visible but vague, which creates confusion about her real status. That lack of definition may become more pronounced if her profile isn't adapted to the evolution of her public agenda.
No official explanations from Zarzuela
So far, Zarzuela hasn't given explanations about this difference on the institutional website. It hasn't been communicated whether this omission is a temporary decision or an established policy. There also aren't any signs that Sofía's profile will be updated in the short term.
The situation has caused some debate on social media and in the press about transparency in institutional representation. Some believe that the infanta, even without an official position, should have a basic contact channel. Others interpret her absence as a deliberate gesture to keep her out of the media spotlight.
Over time, if her participation in events continues to grow, this situation could change. For now, Zarzuela's digital structure makes clear who the representatives with an active voice are. Sofía still doesn't have a space to receive messages or respond to the growing interest of the public.