Citibank has issued an important warning to its customers in the United States about something many do every day: paying by card at a POS (Point of Sale Terminal). The bank insists on the need to follow certain good practices before confirming a purchase, no matter how small it may be.
It may seem like something unimportant, but it is not. Checking the amount shown on the POS before paying can prevent more than one unpleasant surprise. The warning from Citibank is aimed at everyone who uses credit or debit cards to make payments in physical stores, supermarkets, restaurants, and businesses in general.
Citibank urgently warns many Americans: pay attention to this gesture when shopping
The bank has detected an increase in claims related to incorrect amounts entered in the terminal, whether due to human error or, in isolated cases, unethical practices. According to Citibank, the first thing we should always do is carefully check the amount displayed on the screen before inserting our card or confirming the payment with contactless or chip.
Although it may seem like an obvious step, many customers overlook it, especially when they are in a hurry or the line is long. However, that small oversight can have unpleasant consequences.
Citibank explains that the customer must start a claims process
If there is an error in the amount, such as an extra digit or an additional zero, the charge can skyrocket and leave the account depleted. Detecting these types of errors in time is key, because if the payment is confirmed without reviewing it, it will be more complicated to file a claim later. Citibank explains that the customer must start a claims process, which can take time and doesn't always guarantee a favorable resolution.
That's why the bank insists that the best protection is caution, and before paying, you should carefully check the POS. Verify that the amount is correct. If something doesn't add up, stop the payment and ask the clerk, and it is better to take a few seconds than to regret a financial mishap.
Be careful in busy establishments
Additionally, Citibank recommends other good practices for safer card purchases. For example, do not lose sight of the card while making the payment, do not share the PIN with anyone, and frequently review transactions from the app or online banking. Being aware of all charges allows you to quickly detect any incorrect amount or suspicious transaction.
It also suggests being especially careful in busy establishments, such as gas stations or fairs, where it is easier to get distracted. If you receive a receipt, keep it at least until you confirm that everything has been charged correctly.