If your PNC Bank card has ever gotten stuck in an ATM, you're not alone. This is a common problem that can happen for various reasons, such as entering the wrong PIN several times, technical failures, or even due to the bank's security measures.
The first and most important thing is to keep calm. PNC Bank is committed to the security and satisfaction of its customers in the United States. If your card gets retained in an ATM, you must follow specific steps.
PNC Bank doesn't want any scares: its customers in the United States experience this at their ATMs
You must stay near the ATM and avoid accepting help from strangers. Contact PNC Bank, call the customer service number displayed on the ATM or 1-866-HOLA-PNC to report the incident.
Request to block your card; this will prevent any unauthorized use in case someone tries to use it. Request a new card; you can do this through online banking, the PNC mobile app, or by visiting a branch. The new card will be sent to your registered address.
Why does this problem occur?
Cards can get stuck in ATMs for several reasons. Entering the personal identification number (PIN) incorrectly multiple times can cause the ATM to retain the card for security reasons.
If the card has expired or has physical damage, the ATM might not return it. Problems with the ATM can cause the card to get trapped. In some cases, the bank may retain the card for security reasons, such as suspicious activity.
Other ATM mishaps: there's a solution for everything
In addition to stuck cards, other problems can occur at ATMs. If the ATM doesn't dispense cash but deducts it from your account, contact PNC Bank immediately to start an investigation and, if applicable, receive a provisional refund.
If the ATM doesn't recognize your card, check that it's in good condition and that you're inserting it correctly. If you notice unauthorized transactions, report them immediately to PNC Bank so they can take the necessary measures.
PNC Bank keeps striving for its customers
With a wide network of ATMs and a customer service team available, the bank constantly works to improve its users' experience. In addition, PNC Bank offers resources in Spanish, including an exclusive phone line and Spanish-language web pages, to serve its diverse clientele.
If your PNC Bank card gets stuck in an ATM, remember that this is a common problem and that the bank is prepared to help you. Keep calm, follow the recommended steps, and contact PNC Bank to solve the situation quickly and safely.