A man with a look of surprise or concern is in front of a PNC Bank building.

PNC Bank has already notified all its clients: they need to know this about their ATMs

PNC Bank makes a strong appeal to customers who regularly use their ATMs to avoid any trouble

PNC Bank has just issued an important notice to its customers in the United States. The bank reports that there are different problems with its ATMs, ranging from stuck cards to cash withdrawal limits that may surprise you. 

In fact, the bank warns that some ATMs may retain your card if you enter the wrong PIN several times. This can also happen if the card is damaged or expired, or if there is a technical issue with the ATM.

PNC bank branch with parking in front and partly cloudy sky.
PNC Bank has already notified its clients | Google Maps

Pnc bank issues a statement: its ATMs under scrutiny

Additionally, they have warned that at certain machines, the ATM may deduct cash from your account but not give you the money. They also remind customers that some partner ATMs only allow cash withdrawals, without options like balance inquiry or deposit.

If your card gets stuck, you lose access to it until you recover it. If the ATM deducts money without dispensing it, you may end up with less balance and no cash. If you ignore the daily withdrawal limits, you might not be able to take out all the money you need.

Person inserting a debit card into an ATM.
These are the reasons for PNC Bank's warning | Google Maps, PNC Bank

According to PNC, standard accounts have a daily cap of 500 USD. If you have a Virtual Wallet account with Performance Spend, the limit is 1,000 USD, and with Performance Select, it reaches 1,500 USD. This is done for security reasons and to prevent fraud, but it can catch more than one person by surprise.

How to solve it quickly? Pnc bank gets straight to the point

If your card gets stuck, stay near the ATM and don't accept help from strangers. Contact PNC immediately by calling the number shown on the screen or 1‑866‑HOLA‑PNC. If the ATM deducts money without dispensing cash, file a claim right away. PNC will start an investigation and, if appropriate, will grant you a provisional refund.

Regarding the daily limit, check carefully what type of account you have and plan larger withdrawals in advance. If you need more money in a day, you can request a temporary increase in the limit by contacting the bank.

A thoughtful man with a beard and a light blue jersey is superimposed in front of a PNC Bank building.
PNC Bank always thinks about its clients | Getty Images, Grok

The help PNC Bank offers is designed to give you quick support. You can temporarily block your card and request a new one online or through the app. There are also branches with instant printers that give you a replacement on the spot. In addition, the network of partner ATMs (over 60,000) lets you keep accessing your money without fees.

This is how Pnc bank is remedying these issues

PNC says they're strengthening ATM security and control. They're improving systems so that dispensing errors are detected and corrected more quickly.

They're also reviewing the warnings and notices that appear on the screen to make sure customers are informed instantly. Regarding the limits, they plan to make it easier to request temporary increases without so much paperwork or waiting.