Chase Bank has just issued an urgent alert for thousands of customers: it's necessary to fight against digital fraud and not let your guard down. The bank reminds everyone of the importance of staying alert because criminals use increasingly sophisticated methods. This notice is part of Chase Bank's plan against cybercriminals.
Chase points out that many scams start with calls or messages that seem real. Scammers pretend to be bank employees and ask for things they'd never request, like sending them your password or transferring money to another account.
The bank insists: it will never ask for actions like those. If you receive a suspicious call, hang up and call the official number that appears on your Chase card.
Don't ignore this message from Chase Bank for your own good: your money is at stake
Tens of thousands of people lose money every year. A recent case involved a teacher from Texas: he lost more than 30,000 USD after receiving a message and fake calls supposedly from Chase. In the end, he only got 2,000 USD back, since his situation wasn't covered by fraud protection.
Chase Bank's notice includes actions that are forbidden if you don't want to "play with fire." Don't send money through Zelle or transfer to someone you don't know and don't give remote access to your computer. Don't trust only the caller ID or message and don't return an "accidental" payment without speaking to the bank first.
Actions that really help prevent scams: pay attention to Chase Bank
Chase Bank's plan against cybercriminals also includes new technical measures. Since March 23, 2025, the bank started blocking or delaying Zelle payments that come from social media. Meanwhile, it may ask you for more information about the payment if it detects something unusual.
Set up two-step verification for your online account and activate alerts that notify you of unusual activity. Keep your contact information updated and use identity monitoring to detect personal data breaches. Also, check your accounts frequently with Zelle or the mobile app and choose electronic statements instead of paper.
If you suspect fraud, act without hesitation, go to your Chase Mobile app, review the charge, and if there's anything strange, report it immediately. Chase offers toll-free numbers for debit cards, credit cards, or checking accounts. You can also send suspicious emails to phishing@chase.com.