Citibank has just issued a special notice that affects all its customers, especially in the United States. If you have a Citibank card or know someone who uses one, this message is key. Security and peace of mind are at the center of the improvements the bank has implemented.
Full support from Citibank in case of loss or theft of your card
If you lose your card or it's stolen, the first thing you should do is not panic. Citibank has strengthened its protocol to help its customers quickly and efficiently. If you call customer service, the bank cancels the compromised card and issues a new one with a different number and security code.
Additionally, from the mobile app or online banking, you can block or temporarily freeze your card. This helps stop possible unauthorized charges while the replacement is being activated.
Steps to act without getting nervous
Locate the customer service number on your card or on Citi's website. In the United States, the standard number is 1-800-950-5114, and if you call from outside the country, use 1-605-335-2222.
Report that you lost your card or it was stolen. One of the first benefits is that your liability for fraudulent charges is limited to $50 if you report it quickly, and it can be zero if you acted prudently and the bank acted diligently. Request a replacement card; the bank will process your request without delay.
How does Citibank solve it for you in the US?
Citibank in the United States is committed to effective security and hassle-free solutions. After you report the incident, the institution initiates an immediate investigation, reviews unrecognized charges, and manages the reimbursement of fraudulent charges beyond the liability limit.
They also apply security measures such as two-factor authentication, constant transaction monitoring, and real-time alerts to provide peace of mind from the very first moment.
Contact Citibank under these conditions
You have several ways to contact the bank. You can call 24/7 at the number on the back of your card or the one mentioned above in the US. You can also report the incident from the mobile app or Citibank Online; you can even block your card without speaking to anyone.
If you prefer, you can go to a branch to receive personalized guidance. Generally, Citibank sends the replacement card within a short period of 4 to 6 business days (4 a 6 días hábiles) after confirming the loss or theft. In urgent cases, you can request expedited shipping, although it may have an additional cost.