Wells Fargo has issued an urgent statement addressed to thousands of their customers in the United States. The message focuses on a situation that can happen at any time and creates a lot of tension.
We're talking about when the card gets stuck inside the ATM. This problem isn't uncommon, and the institution wants to make sure users know how to act properly to avoid further complications.
Wells Fargo warns you if you experience this problem at the ATM: act like this
If your card gets trapped inside the ATM, don't try to force the slot or hit the machine. This kind of reaction can cause damage to the system or even make the card permanently lost. The institution explains that many customers get nervous, but acting quickly or without thinking only makes things more complicated.
The bank points out that the first step you should take is to check if the ATM belongs to Wells Fargo. If so, you should immediately call the customer service number shown on the ATM itself or on the official website.
The best thing you can do if your card gets stuck inside the ATM
In many cases, employees can help you quickly recover your card. This solution is the fastest and safest. Additionally, if the ATM is inside an open branch, you can go in and speak directly with a bank employee to solve the issue.
If the ATM isn't from Wells Fargo, but you used your bank card, you should also contact the institution to report the incident. They can block the card immediately to prevent unauthorized use and send you a new one at no additional cost.
Other problems you should keep in mind: Wells Fargo always helps you
Wells Fargo warns about other common issues when using ATMs, such as the temporary blocking of the card for entering the PIN incorrectly several times. Another is leaving the card inside the ATM after withdrawing money, something that happens more often than it seems. In these cases, the system may absorb the card as a security measure.
That's why the institution recommends always staying alert throughout the entire process and not getting distracted. Additionally, remember that ATMs are designed to protect both your money and your data, but it's essential to follow the correct steps.