US Bank has issued a statement directed at its customers in the United States who use its ATMs, especially those who have experienced the problem of a stuck card. The bank seeks to offer clarity, practical solutions, and advice to avoid this inconvenience, providing peace of mind to its users.
Be very careful if this happens with your card at an ATM: stay calm, US Bank will save you
Cards can get stuck in an ATM for various reasons. Among the most common are technical failures, network connection interruptions, or power outages.
Additionally, if a user takes too long to enter the requested data, such as the PIN or the amount to withdraw, the system may retain the card for security. It is also possible that the card is damaged or has been previously blocked.
If your card gets stuck in a US Bank ATM, it is important to stay calm and not attempt to force the card. This could damage both the card and the ATM.
Call customer service at 800-USBANKS (872-2657) to report the incident. Provide details such as the ATM location, the time, and any message that appeared on the screen.
Through the US Bank mobile app or online banking, you can block your card to prevent unauthorized use. If it is not possible to recover the card, the bank will guide you through the process to obtain a new one.
Tips to prevent your card from staying inside the ATM: the best thing you can do
To minimize the risk of your card getting stuck in an ATM, consider the following best practices. Use US Bank ATMs, as your bank's ATMs are usually safer and better maintained.
Check for any suspicious devices or signs of tampering on the card slot or keypad. Avoid delays when entering your PIN or selecting options on the screen.
Cover the keypad when entering your number and do not share it with anyone. Also, inform the bank if you travel. Notify US Bank about your travel plans to avoid blocks due to unusual activities.
When will you be able to recover your card? Take note
If the card is left in an ATM located inside a US Bank branch, the staff may be able to help you recover it at the moment. In other cases, the process may take several days, depending on the ATM location and the bank's policies. US Bank is committed to keeping its customers informed throughout the process and offering quick and secure solutions.