Bank of America has started receiving applause from customers in the United States. The reason? Its commitment to online banking and the app have proven to be ideal for today's society. The response has been clear: those who have taken advantage of these conveniences have achieved maximum time savings.
Joy among Bank of America customers after this about online banking
Many customers have recently discovered how much Bank of America's digital tool helps them with daily transactions. The app automatically reorganizes the menu according to the most frequent uses: payments, transfers, or balance inquiries.
This "hidden" feature has been described as a true revolution by users, since it saves them from navigating menus or wasting time searching. This move by the bank has caused an immediate effect: "convenience and speed" in every transaction.
This is what American customers should know to save time
To take advantage of online banking benefits, customers should activate the proactive alerts sent by the bank, which allow them to check balances or transactions instantly. Explore "Erica," the virtual assistant with artificial intelligence. More than 20 million customers use it and have accumulated over 2.5 billion interactions, which helps them make financial decisions on the spot.
Simplify access in the app: with just one click, users can do the most common tasks thanks to a design that identifies usage patterns. Use features like mobile check deposit, payments with Zelle®, transfers, and personalized alerts — all available from the website or the app.
What are the best features
Customers highlight a combination of speed and efficiency. According to a JD Power survey, Bank of America reaches 678 points in satisfaction for its mobile app, leading among national banks. The mobile experience is so smooth that many already conduct 85% of their transactions directly from the app.
In addition, after its redesign, the app saw an increase of 195,000 new mobile users per month and more than 170,000 daily check deposits. This shows how speed and ease attract new customers.
Bank of America's timely response in the digital era
Bank of America replied quickly to customer demands. Its digital strategy is strong: more than 26 billion digital interactions in 2024 and 37.6 million users receive real-time alerts.
In addition, 20 million actively and intensively use Erica, and the redesigned app adapts to each customer's usage. These figures clearly show that the institution isn't behind the change; it anticipates it and executes it efficiently.