Orange has become the center of attention on social media for an unexpected reason. It concerns the complaints from its own customers regarding the lack of updates in its television service, Orange TV. Although the company usually receives comments, suggestions, and requests for improvement, this time the voice of one user has particularly stood out.
She addressed the company directly through the social network X, clearly asking "when are you going to add new channels to Orange TV." To this question, she added a complaint that many other users seem to share: "We haven't had any updates since March."
Logically, her proposal did not go unnoticed. Many also desire more content and improvements in the television service.
Orange doesn't want to specify anything
The reaction from Orange was swift. Through its official account, the company replied politely but without concrete promises. "In the event of any updates regarding the addition of new channels to Orange TV, we will update it on our website and social media," they indicated.
This response has left some users with the feeling that no significant changes are expected in the short term. It is not the first time that customers express their desire to see improvements on the platform. Many consider that, with the great competition in the television platform market, it is necessary to offer constant updates to keep the public's interest.
Other platforms announce new channels, exclusive content, or attractive changes in their catalogs. However, some Orange customers feel that their service is falling behind.
It is entirely normal for customers to demand more from the orange company. When paying for a service like television, they seek a quality, varied offer that is frequently updated.
This expectation increases even more when it comes to subscription television. The competition among operators like Movistar, Vodafone, and other streaming platforms is more active than ever.
Users will scrutinize Orange
Despite the criticisms, Orange continues to be one of the main telecommunications service providers in Spain. However, this type of situation shows that users are not only alert. They are also willing to make their voices heard when they believe something can be improved.
The request of one user has reflected a demand shared by many. They intend for Orange's television to keep growing, incorporating new channels and improving its service. The ball is in the company's court, which will have to decide whether to respond to these demands or prefer to keep its current pace of updates.