Sam's Club has decided to make a significant change to its in-store pickup service, which will affect thousands of customers in the United States. Soon, the company will eliminate the option to register pickup orders via text messages. Now, customers will have to use the Sam's Club mobile app to check in and pick up their products.
An unexpected change for Sam's Club shoppers
This change comes after an update to their system aimed at simplifying and improving the shopping experience. Although this new measure will not affect all store services, it is an important transformation that shoppers need to be aware of.
Elimination of the text message option and new technology
Starting this week, those who wish to pick up their orders at Sam's Club will have to do so using the store's app. Text messages will no longer be accepted and the company has indicated that this change is aimed at optimizing their system and making the experience easier for customers.
Shoppers who are already familiar with the pickup service will need to adapt to this new way of proceeding. To do so, they will need to download the Sam's Club app from the App Store or Google Play if they haven't already.
Innovation through artificial intelligence
With the goal of making shopping faster and more efficient, Sam's Club is also incorporating new technological tools. Among them is the "Scan & Go" feature, which allows customers to scan and pay for their products through the mobile app. This tool is designed to enable shoppers to complete their purchase quickly, without the need to go through a conventional checkout.
The scanning system uses artificial intelligence to verify that products have been paid for correctly before shoppers leave the store. This process speeds up wait times and allows employees to attend to more customers without having to manually check each receipt. Sam's Club has already implemented this technology in the Grapevine, Texas store, and plans to expand it to more locations across the country.
Sam's Club continues to innovate in the shopping experience
This change in the in-store pickup system is just one of many efforts by Sam's Club to improve the shopping experience for its customers. Chris Nicholas, the company's president, commented that the goal of these changes is "to eliminate friction in our members' lives." By offering new options like product scanning and more efficient pickup through the app, Sam's Club aims to provide more time and convenience to its customers.
Sam's Club continues to bet on innovation and modernization of its services to remain competitive in a constantly evolving market. Undoubtedly, this change will be another step in its mission to make the shopping experience faster and more accessible for everyone.