Citibank has issued an urgent alert to all its customers in the United States that has caused great concern. The bank has reported a common issue that affects thousands of people every month with their card inside the ATM.
Although having the card get stuck in the ATM isn't a new problem, it has increased in recent days. The institution has wanted to provide a clear and quick solution so their customers can act calmly.
Citibank calms its customers who experience this ATM problem: there is a solution
According to Citibank, this problem may be due to a technical error in the ATM or improper handling by the user. Whatever the reason, the customer should avoid panicking. The most reliable solution is to contact the bank's customer service immediately.
In the United States, Citibank has provided its customers with several ways to get in touch, allowing them to act quickly to temporarily block the card and prevent any fraudulent use.
Do this and you can recover your card as quickly as possible
The bank recommends that if customers' cards get stuck in the ATM, they shouldn't leave the location without first calling the number displayed on the ATM itself or on the back of the card. They can also use the Citibank app to report the issue and request a new card.
In many cases, the bank can issue a temporary digital card so the user doesn't lose the ability to make payments. One of the recommended practices to avoid this problem is not to force the card when inserting or removing it.
Citibank has reminded customers that they can withdraw cash from the ATM with their phone
Additionally, Citibank suggests that if the ATM shows any error before inserting the card, it's better to look for another terminal. These types of technical errors are being checked more frequently, according to the bank, but it's important for the customer to act quickly if it happens.
Regarding withdrawing cash without a card, Citibank has reminded customers that many of their ATMs allow them to do so with their phone, using the cardless withdrawal option in the app. This feature is useful and secure, and it allows continued access to cash without needing the physical card.
Citibank wants its customers to be prepared for this common problem and to know how to recover their card or access to their money. The institution insists that staying calm is key, as well as being familiar with the conditions and advantages of their digital systems. With these recommended practices, the problem of a stuck card can have a quick and uncomplicated solution.